Frequently Asked QuestionsFAQ
Choice of passes
- What are the different domains accessible ?
When you buy your ski pass at the ticket office or on the internet, you have to choose between the La Clusaz-Manigod ski pass (125km of slopes including Beauregard, Aiguille, Etale, Balme and Manigod, all of them linked by ski) or the Aravis ski pass (210km of slopes including the La Clusaz-Manigod ski area plus St Jean de Sixt and le Grand Bornand, areas linked by bus or car only) The inter-resort Skibus is included in the Aravis package.
- Is there a pass for Balme only ?
No, to ski in Balme you have to buy the La Clusaz-Manigod ski pass.
- Can I use my 4-hour pass over two days ?
No. Even if you start too late to use the 4 hours (e.g. at 2:00 p.m.), the unused portion will not be carried over or refunded.
Purchase of passes
- When can I buy a 4h pass ?
The 4 hour pass can be bought in the morning to ski in the afternoon for example, or several days before by internet. On the other hand, it is dated, so you will have to specify the date of use when you buy it and this date cannot be changed afterwards.
- Is my pass purchased on the internet valid on a date other than the one I chose ?
No, the passes purchased on the internet are dated and therefore cannot be used for another validity period.
- What to do with the receipt given at the checkout ?
Keep it ! It is mandatory to present it in case of loss or breakage of the pass. Without it, we will not be able to help you in case of problems. So put it in another pocket than your pass, and preferably dry (wallet for example).
- Do I have to go to the Caisse Centrale to buy my weekly passes ?
No, those days are long gone. All the ticket offices of the resort deliver the weekly passes, so use preferably the one near your home or the less frequented one. But for more convenience, order directly from this website or use the automatic terminals (Champ Giguet, Crêt du Merle, Bossonnet, Etale, Combe des Juments).
- Where can I buy my passes in the resort ?
Find the closest point of sale to your home: Champ Giguet (high traffic) for the lower part of the village, Caisse centrale and Crêt du Merle in the center of the village, Bossonnet at the top of the village. But also : l'Etale, la Combe des Juments (automatic terminal only), and of course Balme. And don't forget that you can recharge all types of ski passes on forfait.laclusaz.com and our automatic kiosks.
- I have recharged my pass, do I have to go to the ticket office to activate it ?
No. When you reload your skicard by providing all the numbers on it, the pass is automatically loaded onto the card. Present it at a lift gate during its validity period and you will be allowed to pass. Moreover, the ticket office does not have access to the reloading information and will not be able to confirm the good loading of your card, your order receipt is there for that.
- I already have photos on my old cards, is that enough when I buy my new passes ?
No. For various reasons (space, legislation...), we do not store the old photos. As these are erased from the microchips of the cards at the end of the validity period of the pass, a new photo is therefore compulsory at each checkout, where we will take a photo of the skiers present quickly and free of charge thanks to our webcam, or scan the identity photos that you have brought.
- What is included in the unit price of some lifts ?
On our lifts, only the ascent is charged. You can borrow a cabin or a seat (if authorized) for free on the way down.
Children and initiation passes
- What lifts are included in my child's Initiation pass ?
The lifts included in the Beginner Initiation pass are indicated in green on the trail map. They are: TC Beauregard; TS Aiglons, Etoile des Neiges, Ceutire, Riffroids; TMX Bossonnet; TS Grenêche and P'tit Loup; TS P'tit Bossonnet, Nant and Champ Bleu; TMX Etale, TS U'Fredy (free); TS Etrivaz.
- Can he/she use this Initiation pass outside of ski lessons ?
Yes, the package is valid all day on the same dates as the ski lessons.
- Who is the Initiation pass for ?
This beginner's pass is only for children under 12 years old enrolled in beginner's group lessons in the La Clusaz ski schools. It will be established directly by the ski schools and will be valid on the same dates as the lessons.
- My child will be 8 / 15 years old during our ski week, what is the rate for the pass ?
The age used to choose the rate is that of the first day of validity of the skipass. For example: a child who turns 15 on February 23 and buys a week pass starting on February 21 will be entitled to the junior -15 rate for the entire duration of the pass. On the other hand, if his package starts on the 23rd (his birthday) or after, he will have to buy an adult pass.
- Which package to take for the ski lessons ?
A La Clusaz-Manigod ski pass is sufficient for the lessons, as there is no ski junction with Le Grand Bornand and you will never get stuck. On the other hand, if you are a beginner or if your lesson does not last long, a ski pass is not necessarily necessary. Your ski instructor, the ski school or the ski lift ticket office will be able to advise you between ski passes, lift tickets or single tickets....
- What proof do I need to get a free pass for children under 5 years old ?
Any official document (identity card, passport, family record book) or not (health insurance card, health record) will do. Please note, however, that without proof of age, theticket office will not be able to issue a free pass, even if it is obvious that the child is not 5 years old.
The validity period of the passes
- How long are the passes valid for ?
The duration of the passes is always expressed in consecutive periods, unless otherwise stipulated. A 6-day ski pass is valid for 6 consecutive days from the first day of skiing. Any day not skied during the validity of the pass cannot be carried forward or refunded.
- What is the validity of the season passes?
The season pass is valid for a whole winter season, from the first to the last day of opening. It can also be used for any pre-season openings. It is not valid during the summer season.
- What is the validity of the year passes ?
The year pass is valid for a whole winter season and the following summer season. It can also be used for any pre-season openings.
Hands-free cards
- Can I reload hands-free cards from other stations?
It all depends on the card's operating system. Unfortunately, as is often the case with technology, there are different systems that are not compatible with each other. You will be able to reload at the ticket office and via the Internet the cards of the Skidata system whose 23-digit number starts with 01-1614... The cards of the Teamaxess system cannot be used. Moreover, in some cases, we will not be able to reload your cards if they do not have a writable part (this is the case for packages requiring a photo for example).
- I don't want a 2€ hands-free card, I'm only going to ski once.
The card is mandatory as a support for the pass, so you must either buy one or bring a compatible one (Skidata system) to recharge it.
- I don't need the hands-free card at the end of my stay, will you refund the 2€ ?
No. Like most resorts, we do not charge a deposit on the cards as they can be reused on your next stay in our resort or others using the Skidata system (the most common). Don't forget to take them with you on your next trip !
- I got a support for a Beauregard lift and I want to recharge it with a day pass, how do I do ?
These supports cannot be reloaded, they are given free of charge for single ascents or multiple ascents cards but cannot be used to reload day or stay passes. A hands-free card is required for this.
- Can I put my pass anywhere on me, or attach it to a rubber band ?
The hands-free card should preferably be carried on the left side as the detectors at the entrance to the lifts are on your left. Put your card alone in a closed pocket so that it does not fall out when you take something else out of your pocket. Do not pierce the card to put a rope or a rubber band through it, as this could pierce the chip or the antenna that goes around the card and it would no longer work.
Guarantees and insurance
- My child is sick, can I be reimbursed for his package ?
No. An unused pass cannot be refunded or carried forward. Moreover, illness is not a clause covered by our Aravis Sécurité insurance
- What is covered by the Aravis Sécurité insurance offered for 3.50€ per day with the pass ?
The Aravis Sécurité insurance sold at the ticket office or on the internet covers the costs related to ski accidents on and off the slopes: search and rescue, transport to the medical practice, reimbursement of ski pass and ski lessons. No expenses to advance, everything is taken care of. The ski pass is reimbursed from the day after the accident. Conditions and information at the Club des Sports of La Clusaz, 04.50.32.69.50.
- My friend told me that my credit card insurance was sufficient in case of an accident, can you confirm this ?
The insurance contracts linked to bank cards vary from one card and from one bank to another. It is therefore up to you to ask your bank for precise information, as the ticket office staff cannot provide this information. Moreover, we know from experience that bank insurance reimbursements, when they are successful, are always long and complicated, and that you will have to advance the costs at first, unlike our Aravis Sécurité insurance.
- I booked my day pass for today by internet but I have a last minute problem, will you refund me ?
A pass purchased by internet with dynamic pricing is non-cancellable and non-refundable. Any pass that has been started cannot be refunded, even partially.
- I can't ski anymore, can I lend my week pass to my husband ?
No. All passes are personal and cannot be lent or transferred, even if you can't or don't want to use them anymore. Warning: this is a fraud, and our sworn controllers present on the slopes will apply a fine of 150€ !
Payment methods
- Do you accept vacation vouchers ?
Yes, all ticket offices accept ANCV vacation vouchers, but cannot give change for them.
- Do you take ANCV sport coupons ?
No.
- Do you accept the American Express card, because I don't leave without it?
No.
Various topic
- I am a pedestrian, which lifts can I use ?
The lifts accessible to pedestrians are the gondolas and detachable chairlifts. A pedestrian will not be able, for example, to go up to the Col de Balme to admire the Mont Blanc...Sorry...
- Can I take my dog on the lifts ?
In theory, yes. In practice, the personnel in charge of boarding the detachable gondolas or chairlifts will have the final say in the matter, depending on the size of the dog and the degree of use of the lift.
- Is there a free lift in the La Clusaz area ?
Yes, you can ski for free on the U'Fredy ski lift, located at the foot of the Etale ski area next to the Telemix of the same name. You will need a ski card to load the free ski pass at the ticket office next door.
- I lost my pass, what should I do ?
Don't panic: since you have kept the paper receipt given with the pass, or your Internet transaction number, go to a ticket office with it and we will issue a duplicate of your pass for the sum of 10€. The old pass will be blocked.
- I lost my smartphone on the slopes, where do I go ?
First, ask the nearest ticket office if someone has reported something to them, they will also contact the other ticket offices and the ski lifts. Then, you should know that all the found objects are brought back down either by the lifts, the ticket offices or the service of the slopes to the municipal police who centralize them in its premises. Phone : 04.50.32.65.22.
- I have Ski Découverte Haute Savoie days received with my season pass from another resort, where can I use them in La Clusaz ?
When you go to one of the ticket offices in La Clusaz, on presentation of your season pass from another resort and your proof of identity, our staff will check the central file of Ski Découvertes to see if you have one and if so, will use one of your authorizations. As a reminder, you can only use them in 3 different resorts in Haute-Savoie, which means that a Le Grand Bornand season pass holder can only ski once in La Clusaz for example.
