Frequently Asked Questions

General

Which lifts are open in summer?

In summer, four lifts are open in La Clusaz: the Beauregard gondola, the Crêt du Merle chairlift, the Crêt du Loup chairlift, and the Patinoire gondola (reserved exclusively for use of the summer sled). To check the opening hours of each lift, you can click here.

What activities can I do thanks to the lifts?

The lifts give you access to a wide range of activities. You can take your mountain bike and enjoy the marked trails, go hiking, or simply take a walk in the mountains. Two summer sled runs also await you, accessible via the Patinoire gondola. And discover the new features: La Bascule, our giant swing open from 10:00 a.m. to 4:00 p.m., more information here. The Immersive Area, with a new film for summer 2025, opens according to the Beauregard gondola timetable; find all the information here.

How can I use the lifts?

Several options are available to you to access the lifts, depending on your activity: For the summer sled, all you need to do is buy one or more rides, then go to the departure point of the Patinoire gondola to begin the adventure. For hiking or mountain biking, you can choose a pass that gives you unlimited access to the lifts (excluding the summer sled), valid for 3 hours, one day, or several days. You also have the option of buying a single ride on the lift of your choice — the descent is free!

Where can I buy my pass / single ride / sled ride?

You can buy your passes at the Central Ticket Office at Crêt du Merle (from July 1 to August 30: 09:15 - 17:15) and at the Champ Giguet Ticket Office opposite the ice rink (from July 1 to August 30: 09:15 - 18:30). For opening weekends in June and September, the Champ Giguet Ticket Office is open from 13:45 to 17:30. You can also buy or reload your passes at the kiosks near the ticket offices.

How much does a bike park pass cost?

The day pass costs €23.50 for an adult (15 years and over) and €19.00 for a junior (5 to 14 years). It is free for children under 5 (upon presentation of proof). To see the full list of prices, click here.

Are there group rates?

Yes, we offer rates adapted to group bookings. These pricing conditions are tailored according to the size of the group and the nature of the service. To receive a personalized quote, please send your request to our sales department: [commercial@satelc.fr](mailto:commercial@satelc.fr).

Where can we eat in the mountains in La Clusaz in summer?

At the top of the Crêt du Merle chairlift, the restaurant Chez Arthur will welcome you. On the Beauregard plateau, with its impressive 360° view, you have a choice: at the arrival of the Beauregard gondola, the restaurant Le 1647 and its beautiful sunny terrace will welcome you. A few steps lower, you will find Le Grizzly, a typical restaurant. Along your walk, La Ferme des Corbassières will welcome you for a snack or a meal (by reservation) featuring farm cheeses. Bonus: its panoramic view of the Aravis range.

Terms and validity

I bought a 10-ride sled card or a single ascent on the Beauregard gondola. Is there a time limit to use it?

Single rides are valid for the entire current summer season, from the opening to the closing of the lifts. Please note: a ride purchased during summer 2026 will not be valid for summer 2027.

What is the validity of a season pass?

The season pass is valid for the entire summer season, from the first to the last day the lifts are open. It therefore gives you unlimited access to the lifts throughout this period. Please note that, like all our passes, the season pass does not include access to the wood sled or meadow sled, which require a separate access ticket, except for holders of an Integral season pass purchased during pre-sale, who receive one wood sled ride free of charge.

Age categories

My child is under 5 years old. Do I need to buy a pass for them?

Access to the lifts is free for children under 5 years old. However, a pass is still required to access the facilities: you therefore need to obtain one for your child, even if free of charge, upon presentation of proof of age. As for the support card: since the pass is digital, it requires a rechargeable hands-free card. If you already have one, all you need to do is reload it. Otherwise, you must buy a card for €2.

My son will be 8 / 15 during our stay. Which fare applies to the pass?

The age taken into account for the fare is that of the first day the pass is valid. For example, a child who is 15 on July 23 and buys a weekly pass starting on July 21 will benefit from the junior fare (under 15) for the entire duration of the pass. On the other hand, if the pass starts on July 23 (their birthday) or later, they will need to choose an adult pass.

Hands-free card

Is it mandatory to buy a €2 card?

No, if you already have a hands-free card, you can simply reload it via our website or one of the automatic kiosks available 24/7 at the Crêt du Merle or Champ Giguet ticket offices. To promote the second life of these cards, we chose to sell them for €2 rather than offer them for free. Once purchased, you can reload your card as many times as you like, online or at the kiosks, without going through the ticket office. For single rides bought at the ticket office, they are provided on a free recyclable soft card.

I already have a hands-free card. Can I use it this summer?

Yes, of course! Using our website or one of the automatic kiosks available 24/7 at the Crêt du Merle or Champ Giguet ticket offices, you can directly reload your card with the product of your choice on your hands-free card (number beginning with 01-1614).

The wood sled (new for 2026)

What is the wood sled?

It is the new attraction for summer 2026! A rail descent accessible from age 3 and 90 cm, located on the Bossonnet snowfront. Alone or in pairs on a sled, get ready for an exciting descent! Find information and prices by clicking here.

Where can I buy my sled rides?

You can get your sled rides in three ways: online, on our website, before your arrival. On site, directly at the kiosks located near the sled, payment by bank card only. At the central ticket office, at Crêt du Merle, where our team is at your disposal.

What are the rules for the wood sled?

Here are the safety rules for the wood sled: under 90 cm, use of the wood sled is forbidden. Between 90 cm and 1.30 m, sledding is allowed, but only accompanied by an adult. From 1.30 m, sledding is allowed independently. Up to 1.45 m, it is possible to be accompanied by an adult. The maximum weight on the sled is 130 kg. Pregnant women are not allowed. Animals are not allowed on the wood sled. Two adults are not allowed to use the same sled. The two-seat sleds are reserved for transporting a child under 1.45 m and the adult accompanying them. Find more information by clicking here.

The meadow sled

How does the meadow sled work?

There are two sled runs, each 800 m long: one is reserved for beginners, the other for experienced users. To enjoy your sled ride, you will need to take the Patinoire gondola.

Do I need to book for the meadow sled?

No, booking is not required for the meadow sled. To make the most of the activity, we recommend coming in the morning to avoid the crowds.

What are the rules for the meadow sled?

Here are the safety rules for the meadow sled: under 80 cm, use of the meadow sled is forbidden. Between 80 cm and 1.25 m, sledding is allowed, but only accompanied by an adult. From 1.25 m, sledding is allowed independently. Two adults are not allowed to use the same sled. The two-seat sleds are reserved for transporting a child under 1.45 m and the adult accompanying them. 

Does the meadow sled run in rainy weather?

In the event of a shower, our teams test and clean the sled run with special sleds. If the slide becomes too fast or unpredictable, the run is temporarily closed as a precaution. A little cloud in the forecast? It may be the ideal time to discover the Immersive Area at La Gare de Beau Regard!

Payment and refunds

What payment methods are accepted online and at the ticket office?

At the ticket office: cash, VISA and MASTERCARD bank cards, checks, ANCV holiday vouchers and ANCV e-connect. Online, payments can be made by: Visa and Mastercard bank cards (as well as Apple Pay and Google Pay), ANCV Connect holiday vouchers.

Can I get a refund for my card at the end of my stay?

No, like the vast majority of resorts, we do not apply a deposit on the cards, because they can be reused during your next stays in our resort or in other resorts using the Skidata system (the most widespread). Remember to bring them with you on your next stay!

I bought a 10-ride sled card but only used 6. Can I get a refund for the 4 unused rides?

No, any started card cannot be refunded.

Do you accept holiday vouchers?

Yes, all ticket offices accept ANCV and e-connect holiday vouchers, but they cannot give change for them.

Do you accept ANCV sport vouchers?

We do not accept ANCV sport vouchers. However, paper ANCV holiday vouchers and ANCV Connect are accepted at the ticket office and online.

Do you accept American Express cards?

We do not accept American Express cards. Card payments are limited to Visa and Mastercard networks, both at the ticket office and online.

The mountain is for sharing

What advice should I follow before going hiking?

A few simple precautions will help you enjoy your outing with peace of mind: check the weather before you leave and let someone know your route. The Tourist Office is also available to advise you. Equip yourself accordingly: walking shoes, water, food, sunscreen, sunglasses, a hat or cap... and a light sweater, even in summer! Stay on marked trails, avoid shortcuts that weaken vegetation and disturb wildlife, and move quietly to preserve the calm of nature and other hikers. Admire the flowers without picking them, and take all your waste back with you.

How can I help preserve the mountain?

The mountain is a living and fragile space, shared by hikers, farmers, herds, and wild species. A few simple actions are enough to preserve it: before leaving, make sure no waste has escaped from your bag, because a forgotten wrapper means a damaged landscape for those who come after you. Stay on marked paths to protect flowers, pastures, and sensitive areas... and avoid getting lost! Water troughs are reserved for animals: do not wash or cool off in them so as to preserve their drinking water. A friendly hello on the trail, a considerate gesture, a respectful attitude: these small things create the harmony of the place. Thank you for helping!

How should I react to a livestock guardian dog?

A livestock guardian dog is the big white dog you may want to cuddle... but don’t be fooled by its looks! It is прежде всего a protection dog that takes its role very seriously. When it senses danger, it barks, approaches, and steps between you and the herd. If you behave correctly, it will quickly calm down and return to its flock. Signal your presence from a distance so you don’t surprise it: talk, whistle, hum. If possible, take a wide detour around the herd. If the dog approaches, stop, avoid looking it in the eyes, and speak calmly to it. You can hold your backpack or cap in front of you, between you and the dog. If you are on a mountain bike, get off as early as possible and walk while pushing it; you can also place it between the dog and you.

Can I bring my dog on a hike?

The mountain can be a wonderful adventure for your companion... provided you take a few precautions. In the presence of herds, keep your dog on a leash. That is the only way to control its instinctive reactions. If you meet a protection dog, let go of the leash: this allows them to interact and establish their relationship naturally. Pulling on the leash, on the contrary, makes the situation worse. If you have a small dog, do not pick it up in your arms: you would put yourself in danger by stepping in between. Prevent your dog from chasing herds and jumping into the water troughs, as contaminated water is no longer drinkable for animals. Ideally, avoid bringing your dog into grazing areas. These grand spaces should be enjoyable for everyone!

Mountain weather conditions

Why can some lifts be closed because of the weather?

In the mountains, wind can be much stronger than in the village. The higher you go, the fewer obstacles it meets (trees, buildings...) and the stronger it becomes. We measure its speed in meters per second, and here is what that means in practical terms: between 10 and 15 m/s (36 to 54 km/h), some installations are slowed down, such as La Bascule. Above 20 m/s (72 km/h), we must stop most lifts to ensure your safety. This decision is made in real time, depending on the conditions measured at the summit, which can be very different from what you feel at the bottom. Good habit: check the weather before going up, especially if you plan to ride downhill by bike or do an activity at altitude.

Why is it colder at altitude, even in the middle of summer?

It is a simple rule of physics: the higher you go, the lower the temperature. On average, it drops by 0.6 to 1 °C every 100 meters of elevation gain. In practical terms, if it is 25 °C at 1,000 meters, it may be only 19 °C at 2,000 meters. Why? The air is less dense at altitude and holds heat less well. As a result, even in summer, you can find yourself in a cool, or even downright cold, atmosphere, especially in the morning or in the shade. Our advice: always slip a light fleece and a windbreaker into your bag... and leave the flip-flops at home. A good pair of sneakers remains your best ally in the mountains!

What happens in the event of a thunderstorm?

Even if the sky still seems calm, our sensors can detect a thunderstorm risk well before the first clap of thunder. As soon as a danger is identified, we immediately stop all lifts to rule out any lightning-related risk. It is a strict procedure, applied without delay by our teams because your safety comes first.

In short: what should I do if facilities are closed because of the weather?

Mountain conditions change quickly: wind, rain, storms, temperatures... Some facilities may be temporarily closed, always for your safety. Don’t worry: our teams on site and at the ticket offices are available to inform you in real time and direct you toward accessible activities. Your safety remains our absolute priority.

Miscellaneous

Faithful four-legged companions

Dogs are allowed on: Beauregard gondola, Patinoire gondola, Crêt du Merle chairlift, Crêt du Loup chairlift. They must be kept on a leash. Watch over your dog when boarding or leaving the lift.

Can I bring my baby / child under 2 years old on the lifts?

Yes, babies can use the lifts. On chairlifts, they must be in a front baby carrier attached to their parent. If the child can sit up on their own and no longer fits in a front baby carrier, they can sit next to their parent. To protect their sensitive little ears, consider giving them a pacifier or breastfeeding them during the ascent (only possible in a gondola). Avoid altitude if your child has a cold or sinusitis. Protect them well from the sun with sunglasses and sunscreen, even when it is cloudy. Keep them well hydrated, as the air is drier at altitude. Check the weather before leaving and bring warm, waterproof clothing. Finally, ask your doctor for advice before setting out to make sure everything is fine.