Frequently asked questions

General

Which lifts are open in summer?

In summer, four lifts are open in La Clusaz: the Beauregard gondola, the Crêt du Merle chairlift, the Crêt du Loup chairlift, and the Patinoire gondola (reserved exclusively for use by the summer luge). To check the opening hours of each lift, you can click here.

What activities can I do thanks to the lifts?

The lifts give you access to a wide range of activities. You can bring your mountain bike and enjoy the marked trails, go hiking, or simply stroll in the mountains. Two summer luge tracks are also waiting for you, accessible via the Patinoire gondola. And discover the new attractions: La Bascule, our giant swing open from 10:00 a.m. to 4:00 p.m., more information here. The Immersive Space, with a new film for summer 2025, open during the Beauregard gondola hours, find all the info here.

How can I use the lifts?

Several options are available to you for accessing the lifts, depending on your activity: For the summer luge, simply buy one or more rides, then go to the departure point of the Patinoire gondola to begin the adventure. For hiking or mountain biking, you can choose a pass that gives you unlimited access to the lifts (excluding the summer luge), valid for 3 hours, one day, or several days. You also have the option of buying a single ride on the lift of your choice — the descent is free!

Where can I buy my pass / single ascent / luge ride?

You can buy your passes at the Central Ticket Office at Crêt du Merle (from July 1 to August 30: 09:15 - 17:15) and at the Champ Giguet Ticket Office opposite the ice rink (from July 1 to August 30: 09:15 - 18:30). For opening weekends in June and September, the Champ Giguet Ticket Office is open from 13:45 to 17:30. You can also buy or reload your passes at the kiosks near the ticket offices.

How much does a bike park pass cost?

The day pass costs €23.50 for an adult (15 years and older) and €19.00 for a junior (from 5 to 14 years old). It is free for children under 5 (upon presentation of proof of age). To view all prices, click here.

Are there group rates?

Yes, we offer rates adapted to group bookings. These pricing conditions are tailored according to the size of the group and the nature of the service. To receive a personalized quote, please send your request to our sales department: [commercial@satelc.fr](mailto:commercial@satelc.fr).

Where can we eat in the mountains in summer in La Clusaz?

At the arrival point of the Crêt du Merle chairlift, the Chez Arthur restaurant will welcome you. On the Beauregard plateau with its impressive 360° view, you have a choice: at the arrival point of the Beauregard gondola, the Le 1647 restaurant and its beautiful sunny terrace will welcome you. A little further down, you will find Le Grizzly, a typical restaurant. Along your walking route, La Ferme des Corbassières will welcome you for a snack or a meal (by reservation) featuring cheeses from the farm. Bonus: its panoramic view of the Aravis mountain range.

Terms and validity

I bought a card for 10 luge rides or a single ascent on the Beauregard gondola. Is there a time limit to use it?

Single ascents are valid for the entire current summer season, from the opening to the closing of the lifts. Please note: a single ascent purchased during summer 2026 will not be valid for summer 2027. Multi-ride cards, on the other hand, are valid during summer 2026 and summer 2027, giving you complete freedom to choose the ideal time to enjoy them.

What is the validity of a season pass?

The season pass is valid for the entire summer season, from the first to the last day of lift operation. It therefore gives you unlimited access to the lifts throughout this period. Please note that, like all our passes, the season pass does not include access to the forest luge and the meadow luge, which require a separate ticket, except for holders of an Integral season pass purchased during the presale, who receive one forest luge ride free of charge.

Age categories

My child is under 5 years old, do I need to buy a pass for them?

Access to the lifts is free for children under 5 years old. However, a pass is still required to access the facilities: you therefore need to obtain one for your child, even free of charge, upon presentation of proof of age. Regarding the card: as the pass is ticketless, it requires a rechargeable hands-free card. If you already have one, simply reload it. Otherwise, you must buy a card for €2.

My son will turn 8 / 15 during our stay. Which fare applies to the pass?

The age taken into account for choosing the fare is the age on the first day of validity of the pass. For example, a child who is 15 on July 23 and buys a weekly pass starting July 21 will benefit from the junior fare (-15 years old) for the entire duration of the pass. On the other hand, if the pass starts on July 23 (their birthday) or later, they will need to choose an adult pass.

Hands-free card

Is it mandatory to buy a €2 card?

No, if you already have a hands-free card, you can simply reload it via our website or at one of the automatic terminals available 24/7 at the Crêt du Merle or Champ Giguet ticket offices. To promote the second life of cards, we chose to sell them for €2 rather than offer them for free. Once purchased, you can reload your card as many times as you want, online or at the terminals, without going through the ticket office. For single ascents purchased at the ticket office, they are provided on a free recyclable soft card.

I already have a hands-free card, can I use it this summer?

Yes, of course! By using our website or one of the automatic terminals available 24/7 at the Crêt du Merle or Champ Giguet ticket offices, you can directly reload your card with the product you want onto your hands-free card (number starting with 01-1614).

The forest luge (new for 2026)

What is the forest luge?

It is the new attraction for summer 2026! A rail descent accessible from 3 years old and 90 cm, located on the Bossonnet snow front. Alone or two on one luge, get ready for an exciting ride! Find information and prices by clicking here.

Where can I buy my luge tickets?

You can get your luge tickets in three ways: online, from our website, before your arrival. On site, directly at the terminals near the luge, payment by bank card only. At the central ticket office, at Crêt du Merle, where our team is at your disposal.

What are the regulations for the forest luge?

Here are the safety rules for the forest luge: Below 90 cm, use of the forest luge is prohibited. Between 90 cm and 1.30 m, the luge is allowed, but only when accompanied by an adult. From 1.30 m, the luge is allowed independently. Up to 1.45 m, it is possible to be accompanied by an adult. The maximum weight on the luge is 130 kg. Pregnant women are not allowed to access it. Animals are not allowed on the forest luge. Two adults are not allowed to use the same luge. The two-person sleds are reserved for transporting a child under 1.45 m and the adult accompanying them. Find more information by clicking here.

The meadow luge

How does the meadow luge work?

There are two luge tracks, each 800 m long: one is reserved for beginners, and the other for experienced users. To enjoy your luge ride, you must take the Patinoire gondola.

Do I need to book for the meadow luge?

No, booking is not required for the meadow luge. To make the most of the activity, we recommend coming in the morning to avoid the crowds.

What are the regulations for the meadow luge?

Here are the safety rules for the meadow luge: Accessible from 3 years old and 90 cm when accompanied by an adult. Children may be accompanied up to 1.45 m. Access allowed for solo riders measuring at least 1.30 m. Maximum weight per luge: 130 kg. For safety reasons, access is not allowed for pregnant women. Animals are not allowed on the luge.

Does the meadow luge operate in rainy weather?

In case of rain, our teams test and clean the luge track with special sleds. If the ride becomes too fast or unpredictable, the track is temporarily closed as a precaution. A little cloud in the forecast? It may be the perfect time to discover the Immersive Space at La Gare de Beau Regard!

Payment and refunds

What payment methods are accepted online and at the ticket offices?

At the ticket office: Cash, VISA and MASTERCARD bank cards, checks, ANCV holiday vouchers and ANCV e-connect. Online, payments can be made by: Visa and Mastercard bank cards (as well as Apple Pay and Google Pay) ANCV Connect holiday vouchers.

Can I get a refund for my card at the end of my stay?

No, like the vast majority of resorts, we do not charge a deposit for cards, because they can be reused during your next stays at our resort or at other resorts using the Skidata system (the most widespread). Remember to bring them with you on your next stay!

I bought a card for 10 luge rides but only used 6. Can I get a refund for the 4 unused rides?

No, any card that has been used cannot be refunded.

Do you accept holiday vouchers?

Yes, all ticket offices accept ANCV and e-connect holiday vouchers, but cannot give change.

Do you accept ANCV sports vouchers?

We do not accept ANCV sports vouchers. However, paper ANCV holiday vouchers and ANCV Connect are accepted at the ticket office and online.

Do you accept American Express?

We do not accept American Express. Bank card payments are limited to Visa and Mastercard networks, both at the ticket office and online.

The mountain is shared

What advice should I follow before going hiking?

A few simple precautions will help you enjoy your outing safely and fully: check the weather before leaving and let someone know your route. The Tourist Office is also available to give you advice. Equip yourself accordingly: walking shoes, water, food, sunscreen, sunglasses, hat or cap... and a light sweater, even in summer! Stay on marked trails, avoid shortcuts that damage vegetation and disturb wildlife, and move quietly to preserve the peace of nature and other hikers. Admire flowers without picking them, and take all your waste with you when you leave.

How can I help preserve the mountain?

The mountain is a living and fragile environment, shared by hikers, farmers, herds, and wildlife. A few simple actions are enough to help preserve it: before you leave, make sure no waste has escaped from your bag, because one wrapper left behind means a damaged landscape for those who come after you. Stay on marked paths to protect flowers, pastures, and sensitive areas... and avoid getting lost! Drinking troughs are reserved for animals: do not wash or cool yourself in them so their drinking water stays clean. A hello on a trail, an attentive gesture, a respectful attitude: these small things create the harmony of the place. Thank you for contributing!

How should I react to a patou?

The patou is that big white dog you may want to cuddle... but don’t be fooled! Above all, it is a protection dog that takes its role very seriously. When it senses danger, it barks, approaches, and steps in. Adopt the right behavior, and it will quickly calm down and return to its herd. Signal your presence from a distance so as not to surprise it: speak, whistle, hum. If possible, make a wide detour around the herd. If the dog approaches, stop, avoid staring into its eyes, and speak to it calmly. You can hold your backpack or cap in front of you, between it and you. If you are on a mountain bike, get off as soon as possible and walk while pushing it; you can also place the bike between the dog and you.

Can I take my dog hiking?

The mountain can be a wonderful adventure for your companion... provided you take a few precautions. In the presence of herds, keep your dog on a leash. That is the only way to control its instinctive reactions. If you meet a protection dog, let go of the leash: this allows them to interact and establish their relationship naturally. Pulling on the leash, on the contrary, makes the situation worse. If you have a small dog, do not pick it up in your arms: you would put yourself in danger by stepping in. Prevent your dog from chasing herds and jumping into drinking troughs, as contaminated water is no longer drinkable for animals. Ideally, avoid taking your dog into grazing areas. These grand spaces should be enjoyable for everyone!

Mountain weather conditions

Why can some lifts be closed because of the weather?

In the mountains, the wind can be much stronger than in the village. The higher you go, the fewer obstacles it encounters (trees, buildings, etc.), and the stronger it becomes. We measure its speed in meters per second, and here is what that means in practice: Between 10 and 15 m/s (36 to 54 km/h), some facilities are slowed down, such as La Bascule. Beyond 20 m/s (72 km/h), we must stop most lifts to ensure your safety. This decision is made in real time, according to the conditions measured at the summit, which can be very different from what you feel below. Good reflex: remember to check the weather before going up, especially if you plan a bike descent or an activity at altitude.

Why is it colder at altitude, even in the middle of summer?

It is a simple rule of physics: the higher you go, the lower the temperature. On average, it drops by 0.6 to 1°C every 100 meters of elevation gain. Concretely, if it is 25°C at 1,000 meters, it may be only 19°C at 2,000 meters. Why? The air is less dense at altitude and retains heat less well. As a result, even in summer, you can end up in a cool, or even downright cold, atmosphere, especially in the morning or in the shade. Our advice: always slip a light fleece and a windbreaker into your bag... and leave the flip-flops at home. A good pair of sneakers remains your best ally in the mountains!

What happens in the event of a storm?

Even if the sky still seems calm to you, our sensors can detect a storm risk well before the first thunderclap. As soon as a danger is identified, we immediately stop all lifts to eliminate any lightning-related risk. It is a strict procedure, applied without delay by our teams because your safety comes first.

In short: what should I do if installations are closed because of the weather?

Mountain conditions change quickly: wind, rain, storms, temperatures... Some installations may be temporarily closed, always for your safety. Don’t worry: our on-site teams and ticket office staff are available to inform you in real time and direct you to the accessible activities. Your safety remains our absolute priority.

Miscellaneous

Can I take my dog on the lifts?

Dogs are allowed on: Beauregard gondola, Patinoire gondola, Crêt du Merle chairlift, Crêt du Loup chairlift. They must be kept on a leash. Keep an eye on your dog during the ascent/descent on the lift.

Can I take my baby / child under 2 years old on the lifts?

Yes, babies can use the lifts. On chairlifts, they must be in a front baby carrier attached to their parent. If the child can sit on their own and no longer fits in a front baby carrier, they may sit next to their parent. To protect their sensitive little ears, remember to give them a pacifier or breastfeed them during the ascent (only possible in a gondola). Avoid altitude if your child has a cold or sinusitis. Protect them well from the sun with sunglasses and sunscreen, even when it is cloudy. Keep them well hydrated, as the air is drier at altitude. Check the weather before leaving and bring warm, waterproof clothing. Finally, ask your doctor for advice before going to make sure everything is fine.